Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Poole | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Poole collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Poole is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Poole and across the UK. As a data controller, we are responsible for the personal information you share with us during your care.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, current medications, weight, BMI, and clinical consultation responses
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communications: Records of messages, emails, or calls you have with our team

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and dispense medication safely
To process your orders and arrange delivery (typically within 1 working day of pharmacist approval)
To maintain accurate patient records as required by pharmacy regulations
To communicate with you regarding your treatment, orders, or account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website, services, and patient experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, the protection of vital interests, and, where applicable, your explicit consent for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour
Functional cookies: Remember your preferences and improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery partners: To fulfil and track your medication orders
Payment processors: To handle transactions securely
Healthcare professionals: Where clinically necessary or for regulatory compliance
IT and platform providers: Who support our website and systems under strict data processing agreements
Regulatory bodies: Such as the GPhC or NHS where we are legally required to do so

All third parties we engage with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following your last contact with us, or longer where required by pharmacy or healthcare regulations. Financial records are kept for six years in line with HMRC requirements. Once data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Poole
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If your concern is not resolved to your satisfaction, you have the right to raise it with the relevant data protection authority in the United Kingdom.